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Shipping & Returns

Shipping Information

At Morena Toro, we are dedicated to ensuring that your shopping experience is seamless and satisfactory, from the moment you place your order to the time your items arrive at your door. Below, you will find all the essential information regarding our shipping and returns policies.

Shipping Information

Shipping Options and Delivery Times
All Morena Toro products are currently shipped from Asunción, Paraguay. We offer various shipping options depending on your location, with delivery times typically ranging from 2 to 3 weeks. The exact delivery time will depend on your country and the shipping method chosen.

Shipping Costs
Shipping prices are provided by reliable third-party carriers such as DHL or FedEx. After you complete your purchase, we will contact you with the best available shipping offers to ensure you receive the most cost-effective and dependable delivery service. This approach allows us to tailor the shipping process to your needs, ensuring a smooth and efficient experience.

If you have any questions or special shipping requests, please don’t hesitate to reach out to us at info@morenatoro.com.

Return & Exchange Policy

We want you to love your Morena Toro pieces. If for any reason you are not completely satisfied with your purchase, you can return or exchange items within 30 days of receipt. To qualify for a return or exchange, items must be unworn, unwashed, and in their original condition with all tags attached.

How to Initiate a Return or Exchange

  1. Contact Us: Begin by reaching out to our customer service team at info@morenatoro.com with your order details and the reason for the return or exchange.

  2. Prepare Your Item: Ensure the item meets the return conditions outlined above.

  3. Shipping Your Return: Customers are responsible for covering the shipping costs to our nearest return location. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original payment method within a few business days.

Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same process as for returns. Upon receiving the original item, we will process the exchange and ship the new item to you. Please note that the customer is responsible for the shipping cost of returning the original item.

Important Notes

  • Shipping Costs: Customers are responsible for the shipping costs associated with returning an item to our nearest return location.

  • Non-Returnable Items: Personalized or custom-made items may not be eligible for return or exchange. Please contact us for clarification if needed.

  • Processing Time: Please allow 7-10 business days for processing your return or exchange once we receive your item.

For any additional questions or concerns about shipping or returns, please feel free to contact us at info@morenatoro.com. We’re here to help!

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